Let's Talk About Your Pet's Needs

Whether you have questions about our services or want to schedule an appointment, we're here to help.

How to Reach Us

Email

[email protected]

We respond to all inquiries within 24 hours during business days.

Visit Our Facility

287 Brunswick Street
Fitzroy VIC 3065
Australia

Walk-ins welcome during operating hours, though appointments receive priority service.

Operating Hours

Monday - Friday: 7:30 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Closed

Emergency Care Coordination subscribers have 24/7 access to our emergency line.

Location Notes

Street parking available on Brunswick Street and surrounding areas. Our facility is wheelchair accessible with dedicated pet-friendly entry points.

Our location in Fitzroy

Our facility is located in the heart of Fitzroy, easily accessible from Melbourne CBD and surrounding suburbs.

What to Expect When You Contact Us

Response Time

Email inquiries receive responses within 24 hours on business days. For urgent matters, visit us during operating hours.

First Conversation

We'll ask about your pet's history, current needs, and what you're hoping to achieve. This helps us recommend the most appropriate services.

Scheduling

Once we understand your requirements, we'll find appointment times that work for both you and your pet's comfort.

Prefer to Book Directly?

If you already know which service you need, you can book directly through our services page. Select your preferred service, fill out the booking form, and we'll confirm your appointment.

View Services & Book
Book our services

Before You Reach Out

These answers might save you some time:

Do you handle exotic pets?

We work primarily with dogs and cats. For exotic animals, we can recommend specialists who focus on those species.

What should I bring to the first appointment?

Bring your pet's medical history if available, current medication list, and any specific behavioral notes. For grooming services, let us know about any sensitive areas or previous reactions.

Do you offer emergency services?

Our Emergency Care Coordination service provides 24/7 access to care specialists who can guide you through urgent situations and coordinate with emergency vets. This is a subscription-based service.

How do payments work?

Payment is due at time of service. We accept all major credit cards and bank transfers. For ongoing services, we can arrange monthly billing.